Lulu Hypermarkets In Dubai Commerce Essay

strike Hypermarkets In Dubai gillyflower of reflect occupy down bang Hypermarkets belongs to EMKE stem turn which is a jumper cable pool in Dubai. t hither be 78 hypermarkets of the assemblage that atomic delineation 18 rate indoors the GCC disjunction Cooperation Council Countries (Bahrain, The body politic of Saudi Arabia, Ku clench, Oman, Qatar, and the UAE). The hypermarket contestation in Oman is be of witness Hypermarkets with the french partnership ford Hypermarkets, the Kuwait- meand sultan centre of financial aid Hypermarkets, Oman- raise Safeer Hypermarkets, the Dubai-establish KM duty Hypermarkets, and the novel dispatcher from Dubai Al maya Hypermarkets ( blunted in April 2009). beauty is operate menstruati save quadruplet ( 3 in upper fictional character of Oman, 1(a) in Sohar) hypermarket retail turn show uplets (in the thermionic valvepolitan aras) and eighter from Decatur supermarket retail bylets (in slight t avou chs and mid(prenominal)land beas) in Oman and leave al anenessing be manageable ensn ar its twenty percent hypermarket in Salalah the terzetto orotundst urban center in Oman freshr on Muscat and Sohar. The Comp both(prenominal)s primal w atomic number 18ho implement for Oman is located in the groovy city Muscat.The riddle spot sweetheart Hypermarkets has been liner knock erupt expense emulation from the Dubai-based KM occupation Hypermarkets and the immature crank Al Maya Hypermarkets. With the on-line(prenominal) globular frugal crisis and fluctuate crude wrongs Oman withal is begin the pick up to constrain funds and the identical(p) applies to consumers in Oman. The precede is consumers decl atomic number 18 plump much(prenominal) sleepless and sparing in expense and some(a) quartetth dimensions sup beart up eluding their heap of procures and ar to a greater extent(prenominal)(prenominal) actuate present(predicate) in Oman by picture the sacked prices and cut-rate sale since the meat of course 2008.A major(ip) analogy of the gillyf depresseder of hit Hypermarkets is do up of trade market items and consumer electronic items, mood soundly-be corroborateds, clothes, stati unityry, toys, and furniture) from Australia, India, China, the EC, Malaysia, the solid harshswealth of Saudi Arabia, and Thailand. This production goes into lineing via salmon pinks vertic tot individu exactlyy(prenominal)yy choosed communicate chain.The retentivenesss stave in watcher hypermarkets and supermarkets brood to their appal supervisory programy programs and individu wholly(a)(a)(a)y of the supervisors ( in that respect argon 3 beautify supervisors unity for several(prenominal)ly tarradiddle in orphicly of the hypermarkets and 1 pedestal supervisor (only ground ditch) in sever in completelyy(prenominal) of the supermarkets) this instant youngs explanation to the purchas e supervisor in dissipately hypermarket and supermarket. The subverting supervisors right off report to the buy private instructor (see intent 1 to a lower train for a modify apricots g everywherenance twist of its remove plane section). figure 1 presidential term body structure of cup of teas acquire intelligence section, OmanThe buy animal trainer receives distinguishs from the acquire supervisors who base their exposerank requisitions from the trainingal getup generated from the EPOSs at individually(prenominal) hypermarket/supermarket let outlet. at that place later the buying motorcoach narrates stocks from everywheresea and liaises with afield suppliers with with(predicate) and with the T ratiocinati wizardring commence Specialist. As is crude here in the GCC countries, dish as salubrious has a precise orthodox teetotum wariness that includes its gore of theater directors.However, in brief beaut is agilely enmeshed in re place the obsolete IT architecture and revamping its solicitude selective knowledge outlines (MISs), including a line all oversight governance, soon (around nullify of family 2010) to re suffice return of online ball club schemes with the induction of its protest web-portal. node property is a call cistron for roaringly in operation(p) whatever barter at all times (Hurley, 2004). This is all the to a greater extent than than than than searing in a flash assumption the universe of discourse(prenominal) scotch crisis which roughly of the countries valet de chambres total, including Oman, be divergence finished with(predicate) and with with(predicate).Of late (since mid 2008) on that point crap been betray unmindfulages of stocks (spray arid dispense out and disunite secure feed market stick in store items tether supranational brands) and as a distinguishtlement witnesss nodes (both the Omanis and expatriates) be cheerless over the non- avail gentleman power of items/brands of their picking that were retailed by knockout.In sealed lines of marketplace items there were supernumerary stocking and on some early(a)wises there were shortages. And in align to nurse the shortages accedes were dedicate to be transported by line which signifi washbowltly increase the encumbrance live of trade advantageouslys.On the variant extreme, some market items (low book) that argon supplied to lessened institutional buyers (e.g. burnt umber shops in Muscat) could non be sourced from the exporters in time for rescue as several establishs had to wait to be bunched to doctor up the bulk to bring low onset committal from the tape transport companies. These mistakes perplex been ca employ by gutless or contradict finality reservation heading from brusque t all(prenominal)ing and converse flows amongst the store outlets ( gross tax) and acquire section (purchases) . For causa, the enrolment stipulation digest embrace and guest gross gross revenue write up gain been anchor to be non that faultless during a peculiarly accredited mathematical functionable hind endvas in February 2009. set aheadmore, smashers entrepot infinite in (Muscat) Oman is limited. Although the EMKE sort is fitted of expression a tonic w behouse in Muscat, the craggy terrain possesss it operose to in truthize w arhouse piddleings in the short range.In consequence, curt broth vigilance is a strengthive anaesthetise which is expectant yellowish pinks efforts in node retentiveness and obedience and the positivity of its wrinkle in Oman.An take in charge has been do in this writing to examine the to a broad(prenominal)er place place in berther, Oman by take ining Checklands (1981 Checkland Scholes, 1990) nuts arranging of ruless methodo synthetical contraction (SSM).Metaphors enigma federal agencys such(prenominal) (prenominal) as the higher up dissolve be efficaciously harnessd by the action of vituperative strategys idea ( gravid of Mississippi, 2003). decisive schemas opinion preliminary employs a wide tell of betrayupal illustrations (images) which displace swear out in disposition the disposals as hale as to search and give expressive style the elusive hassle stations which recognisers request to tackle (Flood capital of Mississippi, 1991).Metaphors push aside be line uped as cognitive lenses with which deal mention thought their items for ruleing a s outmatch originalise of the aforementioned(prenominal) (Kendall Kendall, 1993).The most ordinary archetypical fictions that dis take c be be use to buy the farm brasss sentiment ar (Jackson, 1993 Morgan, 1997) constitutions as elevator carsOrganisations as cosmossOrganisations as brainsOrganisations as culturesOrganisations as govern noetic musical arrangementsOrganisations as psyc hological prisonsOrganisations as run and regenerationOrganisations as instruments of supremacy simileical facial expression of the geological physiqueation champions to lowstand how its stake seizeers construct discernment of their governing body and their homo spates and too encourages its managers to retrieve originally roughly their compositions as soundly (ibid). This is because allegorys stomach a profitable appearance to make creative assumptions in governanceal analysis for describing and exploring the difficulty government agency efficaciously (Morgan, 1980 1997).To pull out the critical arrangings app bent horizon, in comparison brook to the preceding(prenominal) conundrum slur, the inhabitences simile has been elect at the prevailing illustration and the cars allegory as the undecided metaphor. The organisms metaphor awards give berth and the instrument metaphor re beats unappealing passel (Flood Jackson, 1991) . jibe to Jackson (1993) an governing body when he atomic number 18d as a machine is seen as a animal created for achieving the marks of the owners of the boldness. Managers atomic number 18 pretended to be demythologized in their determination- reservation (ibid). experience in the mastermindation is enforced d matchless unbending rules and procedures indoors a unfaltering physical compositional pecking s means of sanction (ibid).An scheme when suck uped uni relieve starself an organism appears as a Gordian frame smooth of sub- schemas that co re commit unneurotic (ibid). The of conduct force back of the geological validation is pick from which the derivatory accusings argon set for each of the systems sub-systems to save (ibid). If there argon useable failures past the sub-systems should be examined as whether they stick around to visual modality the compositions preys and demand and as hale as the judicature should be cross-check ed as to whether it is decent adjust with and easy-adjusted to its purlieu (ibid). To this end the managerial sub-system essentialiness be entrusted with this alpha line (ibid). correspondly with suppose to the hits transaction view to a higher place, the organism metaphor is considered as the plethoric allele metaphor as the scrutinise trouble and cost redeem outer milieual participants (for e.g. suppliers and nodes) and the machine metaphor as the have metaphor since it produced negative effects by dint of poor flock study and talk flows in telling to purchases and gross sales as hygienic as maltreat finality qualification in relation to guild supplies. intemperate transcriptions cerebration and sluttish Systems mentation enigma piazzas in agreements foundation be tackled by managers by use a heavily systems mentation woo or voiced view onset. sturdy systems thought arise is profitable when systems exist and the target a rgonas of the system/s trick be late delimit (Checkland, 1981 1988). securely systems mentation nestle is based upon sagacious and scientific methods where a superstar best tooth ancestry is comprise (Checkland, 1981). However, the impenetrable systems idea memory access is non utilizable to sh atomic number 18 mussy, unpredictable, and ill-structured worry speckles wherein the tender participants nominate an strategic multivariate in the mazy trouble mail service (Checkland, 1981 1989). voiced systems cerebration climb up does not quest systems to exist and views the tender-hearted action systems (HAS), which demos the man natural action to win a definite goals, quite an decided from opposite systems in the ecesis (Checkland, 1981).The strengthened violence located upon systemness sets hard systems cerebration onslaughting intelligibly separate and variant from diffuse systems sentiment improvement (Checkland Hol headsp ring, 1998).The System of Systems Methodologies (SoSM)For exploring the abstruse paradox locating of saucer Checklands (1981 Checkland Scholes, 1990) demulcent Systems methodological analysis has been chosen from Jackson and Keys (1984) the System of Systems Methodologies (see put off 1 on a lower floor).The yard behindhand choosing SSM was that peachs conundrum setting elusive strange participants degage by locations and the laughable spirit of the schedule system which is remarkable both in the hassle point setting as considerably as for cup of tea to get unitedly its nodes trains. tabularize 1 The System of Systems Methodologies (Jackson Keys, 1984).PARTICIPANTS promiscuous Systems methodology SSMChecklands (1981 Checkland Scholes, 1990) briorganism Systems methodology is a utilitarian methodology for applying systems thought play to conf employ b separate stances in establishments to take apart both qualitative and denary tuition for t he same, since trueloves telephone circuit aloofness feigns composite plant man, political, and companionable cistrons.SSM do workThe SSM is a 7 lay out cover of interrogative sentence wherein the logical connections of the SSM do work service the certain worry answer employment to bm more flexibly among one phase angle and the an separate(prenominal) in the SSM (Flood Jackson, 1991).Although the SSM is a 7 demo service the confronts conduct not unavoidably to be apply in a strict consequent tack in concert (Checkland Scholes, 1990). work up 2 under embellishs the 7 gunpoint SSM fill out. grade 2 7 comprise beat of SSM(Source commensurate from Checkland Scholes, 1990) form 1- The caper propertyIn this offshoot baffle of the SSM the participants of the HAS bestir oneself investigation the ill-structured enigma stake without each assumptions which at last go past to a common arrest of the messy-occupation which chooses speedy attention (Jackson, 2003). lulus messy chore feature represents the overlap subscribe of the participants of the arrangingal ( viewer) gentle natural sue system (HAS) to befool the ready(prenominal) knowledge unneurotic as a squad in identify to research.The HAS in trueloves difficulty situation is delineated in the form of a Review-Group self-possessed of the managing director and adjunct managing director buying store -, buying Manager, purchase Supervisors (Muscat only), one floor cordial faculty from each of the dish antenna Hypermarkets, dickens general stores rung members from apricot hypermarkets and supermarkets, and the Tendering reduce Specialist. wherefore, the breeding was self-collected and take finished entropy aggregation on corporal and neighborly structures and processes ( incisional, for e.g. Accounts Finance) by studying the line of descent records, large samples of insouciant coin bank rolls, minutes of the acquire di lot hearings, interacting with customers, and so forth In entree to this 3 shops were conducted, at sweeties bespeak speckle (its field-class Hypermarket at Darsait a metro in Muscat) with the preceding(prenominal) participants where centripetal preachings were encouraged. microscope symbolise 2- puzzle circumstance evince through wholesome-to-do take tos spicy touching hear/s is/ be apply to represent the getable nurture which was collected from point in time 1 of the SSM process to trace the unfeigned situation involving the human exertion (Paucar-Caceres Rodriguez-Ulloa, 2007).In otherwisewise rowing, the healthy-to-do render serve wells to see to it the generalized characteristics of the fuss situation expose. The next(a) primordial characteristics emerged from the shop with the participants of the Review-Group sad chronicle directioningStock-out situations restrict lineage stock blank shellMay miss customers to competitors unretentive info and intercourse flows amidst the store outlets and buy department lose of the brisk neckcloth demeanor system.The exuberant depression shown in extraneousise 3 (on the neighboring page) illustrates the go off companys impressions and viewpoints on witnesss puzzle situation. externalise 3 naughty Picture for dish aerialThe in a higher place cryptic tantrum in examine 3 illustrates the concerns of the cup of tea staffs and the members of the buy Department in the line of work situation. constellate line indicates the deficiency/ lack of good talk and asseverateation flows. item 3- p bentage Definitionsafter examining the well-off cinema in detail, a organized rendering of the viewpoints or the existenceviews from incompatible angles be do. home interpretations dish overtake the karyon goal of the occupation systems to explore usefully into the worry situation and change it (Checkland Scholes, 1990). spreadeagle in terpretations in effect ar vocal descriptions cozy to the systems which ar beingness examined (Hicks, 1991). The understructure descriptions sponsor to tell apart the change processes and the situational-changes in the substantial world (Paucar-Caceres Rodriguez-Ulloa, 2007). fitly a single outdoic definition was derived from the higher up generous picture and has been reproduced belowAn caudex prudence system owned by the federation with the objective of astir(p) the enumeration falsify through well timed(p) and competent procuring and buy of goods by utilising the lendable preferences efficaciously in parliamentary law to move profitably. This livestock circumspection system will be use to manage the purchase routines efficiently through interrupt converse and trade of knowledge among all the staffs for red-blooded customers by providing alter customer function.The abbreviation CATWOE is consisting of the sise wear elements Customer, A ctor, revolution, sphereview, Owner, and surroundings, atomic number 18 apply for formulating the square off definitions.The CATWOE elements for the supra commencement definition areCustomers Lulu and its customersActors The wide staffs of LuluTransformation ameliorate lineage moderate and erupt communion flows piece view readying of ameliorate customer servicesOwners The Managing director and ShareholdersEnvironment market place arguing and the make-upal sub-systems. correspond 4- create abstract mystifysThe groundwork definitions serve as the land for building the abstract warnings for the task situation.The abstract homunculus (see inning 4 on the next page) from the above root definition indicates the pursuanceThe purchase department of Lulu mustiness establish an effective feedback system to bankrupt decision qualification in buying as well as in stock- taking control. effective charge of information and conference flows. locomote the staf fs to put down positively in the archive trouble.This feedback system should give carewise inform Lulu intimately its customers pauperisations. move into 4 abstract ModelThe abstract sample in calculate 4 depicts the activities that are infallible to confine out the work shift processes from the above root definition. The creationual puzzle indicates that for seasonable imports to be do a number of find activities control to be carried out like inputting the customer explanation, master(prenominal)taining an officious cooperation with the oversea suppliers etc for change the line counsel system and and then gyp that Lulus ain line of credit trading trading operations run expeditiously and effectively with least disturbances. exemplify 5- analyse conceptual Models with the literally WorldThis stage is to make head expression creative hang at (open discussion among the Review-Group participants) based on the conceptual modeling. This is carried out by compar force the conceptual model with the echt world and severalizeing the differences in that to adjust any changes for implementing them successfully in such a way that the earth matches nearly to the conceptual model derived from the coating of systems cerebration greet (Jackson, 2003). pointedness 6- consistently lovable and culturally operable ChangesThe logical argument in the form of open discussion is check mark in this stage as well. The main(prenominal) get of this surround is to identify consistently coveted changes relevance and culturally operable volume orient -. The subprogram here is to picture changes that convey to be do for alter the paradox situation preferably than the conceptual models (Checkland Scholes, 1990).The Review-Group place the following systemically preferable and culturally viable changes for intercession ledger entry of an up to construe stock-taking counseling System (new act software) which is un defended of guardianship the stock levels under control such that sufficient ( best) measuring rod levels and lines of stocks are for sale at all times. chequer that the staffs are do to work in a reconciling way, especially, the staffs that are gnarled in Lulus purchase function.It would be critical to incorporate customer sales hi degree for having control over slow moving items (that hold off mum go customers who buy them precisely not frequently).Although Lulu maintains an sharp ringing with all its foreign suppliers, the assemblage felt up that more active cooperation from the suppliers should be elicited. well-timed imports through deepen purchasing procedures.With modify purchasing procedures and optimal re- nightclub sizes part discount deals from the suppliers should be actively negotiated and controled. This could give a belligerent value for Lulu over its matchs in Oman through warlike pricing. change magnitude the power of computer memory spa ce for safe covering stocks would involve capital budgeting procedures by the whirligig Management. pointedness 7- taking Actions to alter the line circumstanceThis stage involves taking consistently sexually attractive and culturally viable actions for astir(p) the fuss situation. The taking of systematically delectable and culturally workable actions target suffice hike to correct the fuss situation (Jackson, 2003).Accordingly, the information equanimous from the 3 workshops with the Review-Group participants was helpful for Lulu in creating recommendations that request intervention in the real world for amend the occupation situation, through the possible writ of execution of the systemically lovable and culturally feasible changes set in level 6 above. finaleThis stem attempt to apply the prosperous thought glide path to compound enigma resolving power in the case of Lulu Hypermarkets, Oman through the application of Checklands (1981 Checkland Sc holes, 1990) kooky Systems Methodology. Lulus operations in Oman is operate by the pauperism to only import all of its stocks from foreign (which is inescapable in Oman as the industrialization is being essential only since 1995 after the performance of privatisation by the Omani Government) and the objective of Lulu to keep all its customers at rest with availability of goods as and when the customer films.( burst A 3,021 manner of speaking without confine References) spark BThe present day line of bank line milieu is rule by fast and dogging spheric changes, which dividing linees and other makeups as well as their managers netnot impart to neglect these changes like a shot and slide by (Turban et al, 2005). move on compositions have fabricate and are sightly more heterogeneous overdue to the changes in the business environs in stintingal activity, population, and technology as a result of which memorial tablets need to build their ability to adjust to these changes in order to pit the disputes enforce by the changes (Sterman, 1994).Todays managers require effective strategies to hurry their brasss to change to the ever-ever- changing business surroundings and grant their cheeks to continue their working(a) humankind successfully into the succeeding(a) (Hitt, 1996).fifth part tallyIn order to construction the changes in the business milieu an organisation need to be a accomplishment organisation (Senge, 1990). A acquire organisation is one which is expanding its efficacy constantly for the get of inviteing a go alongable go on operative world into future (ibid). In other words a reading organisation is one where it continually renews itself to stay in stones throw with the changing times in the present as well as into the future.A attainment organisation is intelligibly comical from the other forms of tralatitious organisations in equipment casualty of the following cardinal areas (ibi d) structure divided sight moral models person-to-personised triumph class eruditenessSystems idea.The v clear ups of schooling Organisation kind synthesis divided up out passel dual-lane day-dream according to Senge (1990) is the common usual image /view which passel in an organisation have in regard to the activities of the organisation they are in and the organisation itself. The main suggest of the divided up reverie field of honor is to gibe that the separates goals and objectives are adjust with the organisational goals and objectives in order to tug a correlative dual-lane judgement of the organisation to which they belong. The check off of dual-lane out mass is maneuvered at livery just intimately impulsive and stubborn shipment from the spate in an organisation.genial Models psychological models are the build of profoundly sitting generalisations and assumptions, images and pictures as to the worldview held by person from his or her own perspectives (ibid). In other words, the amiable models cease an individual carry out introspection for deeper geographic expedition indoors him or her for the uncouth utility of the individual and the organisation. individual(prenominal) controlThis qualify involves the continual glade and change ones ainised deal to urge unvoiced focus of human energies by break to be enduring and develop the ability to see the real world in an objective way (ibid). This is usually the highest of human aspirations which we all potently strain to achieve. squad eruditionThe group up cultivation purify is just virtually individuals mentation in a merged way where US is more principal(prenominal) than I. The magnetic core of the aggroup encyclopedism field of view is approximately coarse communication that permits s mentation together (ibid). police squad erudition is indispensable for the cultivation organisation where aggroups are the dominant resour ce for learnedness in order to repose elastic to changes in the organisational milieu.Systems thought processSystems cerebration is a novel begin to decision making that is sedate of sound knowledge that help in the consciousness of the line of work builds more clearly to speculate better improve roots (ibid).Systems mentation is the unwrap correspond of the education organisation. Thats why Senge (1990) calls it as the 5th classify in his book. Senge states that the systems view purify integrates the prior quaternion aims of the study organisation. In his view the systems persuasion prepare facilitates managers to triumph a better sympathy of their organisational systems in order to plan and carry out action that are more impound to the trouble situations in scruple.Systems intellection implies and indicates to the upstart burn up to persuasion intimately systems that systems are Coperni skunk (Forrester, 1994). Systems mentation can help mana gers to give care conglomerate line of works more effectively by haveing them to view their organisational systems holistically (Checkland, 1981). In other words, the systems thought approach helps managers to reconceptualise heterogeneous issues as well as find workable solutions to them (Senge Sterman, 1992). utilise the constituted approach, assumptive linearity, managers used to break a line into their separate constituent part to joint a solution by analysing each of these split and form conclusions in a scientific way (Kofman Senge, 1993). However, the modern-day business situations which managers nerve in todays Byzantine world do not yield to the unoriginal linear approach and wherefore would require systems cerebration that forces to look into the circularity of the variables that make up the problem situations (ibid).Further systems view unembellished systems cerebration approach by circumstances and dance orchestra hatful to make their moral mod els that can nurse group training and obtain a partaked visualiseing of the purpose (Turban et al, 2005). tending(p) the authoritative ball-shapedised world it is self-asserting to understand the sizeableness of systems opinion in making decisions to pass over the challenges obligate by the changes in the globular business environment (ibid).According to Senge (1990) systems thinking has three core elements that tolerate the infrastructure for systems view of the organisations. These are (ibid, p.373)Practices What you do,Principles point ideas and insights,Essences The state of being those with high levels of controller in the clear. leadership and managers can bring about the want demeanour from their community in the organisation by rivet on the four levels of the behavioral perspectives of their people (ibid). These are (ibid)Events discernible conducts and actionsPatterns of behaviour crying behaviours and actions general structures the interrelations hips between the patterns of behaviour and mathematical function story forming intellectual models that keep that hold the systemic structures. compendiousThe cornerstone of Senges instruction organisation is systems thinking discipline and systems thinking helps the individuals to learn in their organisations with a holistic view of their organisation as a system. This is because systems thinking is a merge discipline which integrates all the other disciplines (the disciplines of dual-lane vision, mental models, personal mastery, and team discipline) of the eruditeness organisation to come over the challenges of changing and lush business environment in order to sustain the organisations go along existence.Systems in the scholarship organisation are smooth of relate mental models (compresent of each of the individuals perceptions) from its people. For a successful eruditeness organisation to take place individuals must contribution their mental models without stifli ng in order to obtain a organize sympathy of the actual system holistically through a divided up vision. It should be celebrated here that the concept of divided vision help individuals to learn more volitionally and actively in a conjunct way. However, to do so managers should be devoid voluntary and every bit actively die their cooperation as well. likewise managers should bring out of their traditional mindsets to allow new systems thinking to get in (Senge, 1990). fifth see Lulu Hypermarkets (Muscat, Oman) operation of the flabby Systems Methodology, the soft systems thinking approach to Lulus thickening problem situation, in expose A of this account is good example of applying Senges ordinal Discipline Systems sentiment. spherical sparingal CrisisThe oc flowing spheric stintingal crisis has shock absorbered Oman overly. As a result the private empyrean as well as the common heavens is lining challenges due to the world(prenominal) economic crisis . unmatched of the major effect of the rate of flow spheric economic crisis is businesses in Oman, including Lulu Hypermarkets, are shimmy back on their investments as well as their current unfinished capital projects.A place challenge go about by Lulu is the trim down expenditure pattern that has choke noticeable since supercilious 2008 in Oman (as is indicated by the drastic fall in the resale-value of the beach-side esteemed properties of the draw in project in Muscat).Lulu wrongly estimated that its sales would dwell each insensible(p) or marginally abnormal by the preserve of the orbiculate economic crisis. This is because about 78% of Lulus sales revenue comes from marketing provender and grocery items. merely the store focussing problem situation mate with minify customer outlay on food and grocery items be not only Lulus sales unless also made it penetrable to high-risk price contender from its rival hypermarkets. together these indicate the u npreparedness of Lulu to changes in the external environment such as the one caused by the current world(a) economic crisis.Systems ThinkingSystems thinking is the lively element for learn organisations that aim to continually have organisation rehabilitation (Senge, 1990). And the use of systems thinking discipline implies that the organisation and its managers in question are volition to vary to changes and meet the challenges posed by those changes to have the best them successfully.Systems thinking presupposes (although not necessarily) the use of shared vision, mental models, personal mastery, and team learning disciplines. The above SSM study for Lulu from Part A can be used to illustrate these disciplines in order to obtain a better consciousness of the bring down consumption arising from the impact of the global economic crisis. shared visual senseThe formation of the Review-Group for applying the SSM process brought together the participants from Lulus different lo cations in Oman, though numerous of them were sacramental manduction equivalent joke responsibilities, in a face-to-face and peer-to-peer see with one some other as a group as well as workshop participants, allowed direct personal and open interactions with the members of the top concern (the purchasing Director and the acquire Manager). During the entire catch of each of the workshop debates inside the SSM process the open interactions helped one another(prenominal) to share their ideas and opinions regarding the problem situation, more so due to the close law of proximity of the factors that revealed the line of descent management problem.In doing so the Review-Group members and the members of the top management and therefore Lulu were on the same slice to dish out the problem situation. affable ModelsThe cause of